Return policy

We take pride in the quality of our products and implement strict quality control checks. For your added peace of mind, we also offer a comprehensive 30-day return guarantee on every order. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items eligible for return/refund or exchange within 30 days of receipt must meet the following criteria:

1. Defective or damaged, soiled upon arrival.

2. Item received is the wrong size/color.

3. Item that has not been washed, worn, or used within 30 days of receipt and does not meet your expectations.

Non-Returnable Items

We will not accept returns for the following:

1. Items that are beyond the 30-day warranty period.

2. Items that have been washed, worn, used, or misused.

Note: All returns must be authorized by our team through the Support Center. Returns without a Return Merchandise Authorization (RMA) will not be accepted.

Return Process and Timeframe

Please follow our return process carefully to minimize delays:

1. If your item is returnable (see above), please submit a ticket with our Support Center stating your:

Order Number

Product Name

Reason for Return

2. Our Customer Service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) with our return address.

3. Please return the item as instructed on the RMA form and send us proof of return in the form of a tracking number and valid return receipt.

4. Once we receive the returned item, we will email you within 3 days and arrange for an exchange or refund.

It may take 3-6 business days for our after-sales team to process your request. Thereafter, please note the following refund times:

For credit card refunds, please allow 7-14 business days to process the transaction.

For PayPal refunds, please wait up to 48 hours for the transaction to appear in your account.

For e-wallet refunds (store credit), please wait 24 hours for your account to be updated.

Return Shipping Costs and Addresses

Our goal is to provide a service that benefits all of our loyal customers. All other customers worldwide can return items to our warehouse. Before returning items, please always contact us by submitting a ticket to obtain an RMA form (Return Merchandise Authorization) and the relevant address.

1. All shipping costs are the responsibility of the customer. This includes shipping costs for returns or exchanges. Shipping costs are non-refundable.

2. Please contact your local post office to confirm the actual return shipping costs. We recommend that you use the cheapest registered airmail method.